ShowingTime Announces 24/7 Appointment Center Service
CMLS posts press releases and other items from Member Companies: see posting guidelines at the right of this page.
SHOWINGTIME ANNOUNCES 24/7 APPOINTMENT CENTER SERVICE
AROUND-THE-CLOCK AVAILABILITY WILL PROVIDE EXTENDED SERVICE TO AGENTS, OFFICES AND MLSs
Chicago, IL – May 21, 2014—ShowingTime, the real estate industry’s leading showing management technology provider, announced today that its Appointment Center is now taking showing request calls 24/7, the first such service to be available around the clock in the real estate industry.
“We are pleased to provide this higher level of service to our customers, effective immediately,” said ShowingTime President Michael Lane. “We’ve had 24/7 online scheduling available through our ShowingTime for the MLS product for many years, ever since its inception. Making our appointment specialists available to take live calls at any time, though, will provide a huge benefit to agents and offices who don’t have access to online scheduling. Around-the-clock service also enables us to be the only appointment center available to customers on the West Coast, in Alaska and in Hawaii.”
The Appointment Center is staffed by appointment specialists who schedule and confirm showings for residential real estate agents and offices. The service includes branded phone calls, as if the appointment center staff is in the subscriber’s office. Hundreds of thousands of listings are currently being handled by the Appointment Center, which answers calls in 12 seconds or less, then works quickly and efficiently to confirm showings.
“The Appointment Center adds measurable efficiencies to the appointment scheduling process, and allows agents to focus their efforts on winning and selling listings,” Lane said. “With our mobile app, the confirmation process is extremely fast, equipping agents to request, confirm, decline or reschedule appointments from wherever they are. Customizable feedback leads to better response rates, and allows sellers to view their own listing activity website,” he added.
ShowingTime products are currently used in more than 53,000 real estate offices comprised of 500,000+ real estate professionals to schedule more than 2.5 million showings per month. Its technology – for agents, offices, associations and MLSs – streamlines the appointment scheduling process, resulting in quicker showing confirmations and less phone tag.
ShowingTime equips MLSs, Associations, offices, brokers and agents with tools to schedule showings, generate feedback and report on activity. Its products are used by more than 53,000 offices nationwide and integrated with 200+ MLSs to manage 2.5 million showings every month. Visit http://www.showingtime.com for more information.
FOR MORE INFORMATION, contact Tom Denk, ShowingTime, 312-568-8001 x130 firstname.lastname@example.org